FAQ

How quickly can you respond to my question?

We strive to respond to all inquiries as quickly as possible. Messages and emails are answered in the order they are received. You can expect a response within 24 hours, Monday to Friday (excluding public holidays).

How long does it take to receive my order?

Total delivery time = processing time + shipping time.

Orders placed before 12:00 AM PST are processed within 1–5 business days (Monday to Friday). Once your order has been processed, the estimated delivery time is 1–5 business days (Monday to Friday). This may vary depending on your location.

Please note:

During periods of high order volume, minor delays in processing and shipping may occur.
Orders are not shipped or delivered on weekends or public holidays.

Will I receive my order in one package?

Depending on the size of your order, it may be shipped in separate packages. These packages may arrive 1–2 business days apart.

When will I receive tracking information for my order?

Once your order has shipped, you will receive an email with a tracking number within 24 hours. You can use this number to track your shipment via our tracking page Track My Order.

I've received a damaged item, what should I do?

We're sorry for the inconvenience! Contact us with your name and order number at kundeservice@skanto.no, and we will help you resolve the issue.

What if an item is missing or damaged in my order?

If an item is missing or damaged in your order, please contact us immediately at kundeservice@skanto.no. We're here to help you!

What are the shipping costs?

Shipping is free within the United States for all orders.

The expected delivery time has been exceeded. Where is my order?

In most cases, orders are delivered on time. However, if your order is delayed, we recommend waiting an additional 3 days after the original delivery time. If you still have not received it, please email us at kundeservice@skanto.no for assistance.

Do I have to pay for return shipping?

Standard: For returns using our label we charge a fixed fee of 10 USD. The amount is deducted from the refund – you don't need to pay anything upfront.
Exception: In the case of damaged, defective, or incorrectly delivered items, we cover all return and replacement shipping costs.
There are no restocking fees.

How long is the return period for products?

We have a 14-day return policy, which means you have 14 days to request a return from the moment you have received your entire order.

When will I receive my refund?

Once we have received and inspected the returned item, we will let you know. If the return is approved, the refund will be paid to your original payment method within 15 business days. Please note that your bank or credit card company may take additional time to process and register the refund.

Contact Information

For further questions, please contact us at:

Email: kundeservice@skanto.no

Opening hours:
Monday–Friday: 8:00 AM – 6:00 PM PST

Our customer service team is available Monday to Friday. We usually respond to all inquiries within 24 hours.