Retningslinjer for angrerett

At Skanto we want to give you an excellent shopping experience. Should you not be satisfied with your purchase, you have, in accordance with the right of withdrawal law, a 14-day right of withdrawal from the day you receive the item.

How to start a return

  • Report your return within 14 days of delivery by contacting our customer service by email.
  • Have your order number and information about the item ready.
  • After registration you will receive a return label for a drop-off point near you, as well as detailed shipping instructions.

Return costs

  • Standard: For returns using our label we charge a fixed fee of 10 USD. The amount is deducted from the refund – you don't need to pay anything upfront.
  • Exception: In the case of damaged, defective, or incorrectly delivered items, we cover all return and replacement shipping costs.
  • There are no restocking fees.

Condition of the item

  • The item must be returned unused, complete, and in its original packaging.
  • Please include all accompanying accessories, instructions for use, and any free gifts.

Refund

  • As soon as your return has been received and inspected, we will refund the purchase amount (less the return fee of 99 NOK where applicable) within 5 business days to the original payment method.
  • You will receive a confirmation by email as soon as the refund has been initiated.

Exchange

If you would like to exchange an item for a different size or color, contact our customer service and state "exchange." The new item will be sent as soon as the return has been received.

Cancellation of order

If you change your mind after placing an order, you can request cancellation within five minutes of completing your purchase. After the five-minute cancellation window has expired, your order is sent for processing and can no longer be cancelled. You can then make use of your 14-day right of withdrawal after you have received the order.

Delivery not received

Our standard processing time is 2–3 days, in addition to a standard delivery time of 4–5 business days. Should your order not have arrived after 15 business days, we will send you a replacement delivery free of charge.

Alternatively, you can return the item without our label, at your own cost and own shipping risk, using a carrier of your choice to our business address (see the website's footer/imprint). Please contact our customer service before shipping to confirm the current return address; unannounced returns may cause delays in processing.

Exchange

All orders can be exchanged. Contact our customer service to start an exchange process.

Contact Information

For further questions, please contact us at:

Email: kundeservice@skanto.no

Opening hours:
Monday–Friday: 8:00 AM – 6:00 PM PST

Our customer service team is available Monday to Friday. We usually respond to all inquiries within 24 hours.

Company Information

GTE Brands B.V.
Newtonlaan 115
3584 BH Utrecht
Netherlands

Chamber of Commerce registration number: 81637810

VAT registration number: NL862165520B01